Terms of service

Last updated: 2 October 2026

These Terms and Conditions govern the use of the protective-cases.eu online store and purchases made through the webshop.

By using the website and/or placing an order, the customer confirms that they have been informed of these Terms and Conditions.

Customers who qualify as consumers retain all mandatory rights provided by applicable Croatian and European Union consumer protection legislation.

1. Seller Information

Seller:

„MEDIAPARK” obrt za audio i video usluge i trgovinu, owned by Dražen Kovačević
Mihovila Krušlina 15
10290 Zaprešić
Croatia

Croatian tax identification number (OIB): 95452162371
Craft registration number (MBO): 92398162
Register: Croatian Crafts Register

Online store: protective-cases.eu

Email: prodaja@mediapark.hr
Phone: +385 98 800 422

Physical store, contact, complaints and returns:

Peli Case Shop
Tomislavova 11
10110 Zagreb
Croatia

Opening hours: Monday–Friday, 10:00–14:00

2. Scope

These Terms and Conditions apply to purchases made through protective-cases.eu.

Consumer customers are protected by applicable rules concerning consumer protection, distance contracts, lack of conformity, material defects and other mandatory provisions applicable to the relevant transaction.

Special terms contained in a quotation, pro forma invoice, order confirmation, contract or other appropriate documentation may apply to business customers, legal entities, public procurement, project purchases, tenders and other B2B transactions.

Individually agreed B2B terms do not affect rights that cannot legally be excluded or restricted.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, technical specifications, dimensions, compatibility information, availability and other information displayed on the webshop are accurate and up to date.

Minor variations may nevertheless occur in:

colour reproduction on different displays;
packaging;
manufacturer markings;
packaging design;
minor technical or visual details which do not affect the essential characteristics of the product.

Product images are intended to illustrate the relevant products and may show accessories that are not included with the base product where this is apparent from the description or configuration.

The information stated on the relevant product page, selected variant and order details determines the essential characteristics of the product ordered.

4. Product Availability

Display of a product on the webshop does not necessarily mean that it is physically available from stock at all times.

Availability may depend on:

our stock level;
manufacturer or supplier availability;
selected colour or configuration;
quantity;
manufacturing lead times;
logistics.

Where a product is not immediately available, an estimated delivery time may be communicated to the customer.

A product may be withdrawn or its availability changed before a contract is concluded.

Where an objective inability to supply arises after conclusion of the contract, we will inform the customer without undue delay and, where payment has already been made, refund the applicable amount in accordance with applicable law.

5. Prices

All prices displayed on the webshop are stated in euros (EUR).

For consumer purchases, prices include applicable VAT where required by law.

For cross-border transactions within the European Union, the final VAT treatment may depend on:

country of delivery;
type of customer;
applicable VAT rate;
validity of an EU VAT identification number for eligible B2B transactions.

The final product price, applicable VAT, delivery charges and other additional charges which can reasonably be calculated in advance are displayed before the customer places the order.

Where the customer has not been informed before conclusion of the contract of an additional charge that must by law be disclosed, such charge will not subsequently be imposed contrary to mandatory law.

The seller may change prices for future orders.

The price applicable to an order is the price shown to the customer when the order is placed, except in the case of an obvious and recognisable pricing error.

6. Discounts, Promotional Prices and Reference Prices

Where a product is offered at a reduced price, the applicable current price and any previous, reference or other price information required by law are displayed in accordance with applicable legislation.

Where a special legal obligation requires an additional or reference price to be shown for a product, this information is displayed separately from the regular price and any promotional price.

Promotions, discount codes and promotional pricing may be time-limited and subject to specific terms displayed with the relevant promotion.

7. Placing an Order and Conclusion of the Contract

Displaying products in the online store constitutes an invitation for the customer to place an order.

The customer places an order by completing the checkout process and activating the relevant function confirming the obligation to pay.

Before placing the order, the customer is given the opportunity, where applicable, to review and correct information concerning:

selected products;
quantities;
address;
delivery;
price;
tax;
other relevant order information.

A contract is concluded when the seller accepts the order and sends the customer an order confirmation or otherwise clearly confirms acceptance.

An automated technical message which merely confirms receipt of an order does not necessarily constitute acceptance where the content clearly states that it is only an acknowledgement of receipt.

The seller may refuse or cancel an order before acceptance or, where permitted by law, after acceptance where justified circumstances exist, including:

an obvious pricing error;
an obvious product-description error;
incorrect availability information;
technical error;
inability to supply;
suspected fraud or misuse;
inability to successfully process payment.

Where payment has already been made for an order that is cancelled, the applicable amount will be refunded without undue delay.

8. Payment

Customers may use the payment methods offered on the webshop at the time of purchase.

Payments may be processed through Shopify Payments and/or other available payment service providers.

An order may be processed after:

successful payment authorisation;
receipt of payment;
or another agreed payment arrangement.

Special payment conditions may apply to B2B, project or quotation-based transactions.

9. Delivery

Detailed delivery terms are governed by our separate Shipping Policy, which forms part of the information made available to customers before purchase.

Supported countries, delivery prices and other applicable delivery options are displayed at checkout or, for special orders, defined in an individual quotation.

Estimated delivery periods may depend on:

product availability;
country of delivery;
type of shipment;
carrier used;
special logistics requirements.

Estimated delivery periods do not constitute a guarantee of delivery on a specific date unless such a date has been expressly agreed.

Where a delivery issue occurs, we will assist the customer in resolving the matter with the carrier.

Nothing in these Terms or our Shipping Policy excludes statutory consumer rights or any liability of the seller that cannot legally be excluded or restricted.

10. Transfer of Risk

For consumer contracts, the risk of accidental loss of or damage to the goods passes to the consumer when the consumer or a third party designated by the consumer, other than the carrier, takes physical possession of the goods.

Where the consumer independently arranges transport with a carrier not offered by the seller, the rules provided by applicable law apply.

11. Consumer Right of Withdrawal

A consumer has the right to withdraw from a distance contract without giving any reason within 14 days, in accordance with applicable law.

For sales of goods, the withdrawal period generally begins when the consumer or a third party designated by the consumer, other than the carrier, receives the goods.

Detailed information concerning:

commencement and duration of the withdrawal period;
communication of the withdrawal decision;
electronic withdrawal functionality;
model withdrawal form;
return of goods;
return costs;
refunds;
diminished value;
statutory exceptions

is provided in our Refund Policy.

12. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply where a statutory exception expressly applies.

An exception particularly relevant to certain products we sell concerns:

goods made to the consumer's specifications or goods that are clearly personalised.

Depending on the particular product, this may include:

individually designed and cut foam produced for the customer's equipment;
engraving;
individual printing or permanent markings;
physical modifications made according to the customer's individual request;
products manufactured specifically according to an individual customer specification.

The mere fact that an item:

is not currently held in our stock;
must be ordered from a manufacturer or supplier;
is not normally stocked by us;
is sold pursuant to an individual quotation

does not by itself remove the consumer's statutory right of withdrawal.

Where a statutory exception applies to a particular product, the customer will be informed in accordance with applicable law.

13. Returns and Refunds

Conditions governing returns and refunds are described in detail in our Refund Policy.

Following a valid withdrawal, payments are refunded in accordance with applicable law, including the cost of the least expensive standard delivery method offered by the seller where such reimbursement is legally required.

The consumer may be responsible for the direct cost of returning the goods where the consumer has been properly informed and applicable law does not provide otherwise.

14. Material Defects and Lack of Conformity

The right of withdrawal is separate from rights available where goods have a material defect or do not conform to the contract.

The seller is liable for material defects in accordance with the Croatian Obligations Act and other applicable legislation.

Under consumer contracts, the seller is liable for material defects appearing within the period prescribed by law.

The consumer should notify the seller of a discovered defect within the applicable statutory period.

When exercising the right to have a material defect remedied, the consumer generally has the right to choose between:

repair; or
replacement,

unless the chosen remedy is impossible or, compared with the alternative remedy, would impose disproportionate costs on the seller having regard to all relevant circumstances.

Repair or replacement must be carried out:

free of charge;
within a reasonable period;
without significant inconvenience to the consumer.

Before the relevant remedy is provided, the consumer will be informed about the right to choose between repair and replacement and, where applicable, the statutory extension of the liability period following repair.

Where a defect under a consumer contract is remedied by repair, the statutory liability period for material defects is extended once by an additional 12 months where the relevant statutory conditions are met.

Where the defect has not been remedied, the seller has refused to remedy it, the defect remains after an attempted remedy or other statutory conditions apply, the customer may be entitled to:

a proportionate reduction in price; or
termination of the contract.

A consumer may not terminate the contract solely because of a minor defect, but retains other statutory remedies.

15. Costs of Remedying Defects

Where goods are defective or affected by a defect for which the seller is liable, repair or replacement is provided without cost to the consumer to the extent required by law.

The seller bears the necessary costs allocated to the seller under applicable law, including applicable postage, carriage, labour and material costs.

16. Commercial and Manufacturer's Warranties

Certain products may be supplied with an additional commercial or manufacturer's warranty.

Such warranties exist in addition to statutory customer rights and do not replace, restrict or remove the seller's statutory liability.

The existence, duration, territorial scope, conditions and guarantor depend on the particular product and the guarantor's applicable terms.

Where a manufacturer provides a commercial guarantee of durability or another commercial guarantee for a specific product, the relevant information will be provided in accordance with applicable law and the officially confirmed terms of the guarantor.

Information displayed on this website does not itself constitute an independent warranty given by MEDIAPARK unless expressly stated otherwise.

17. Harmonised Legal Guarantee Notice and Commercial Guarantee of Durability

Where applicable legislation requires display of a harmonised notice informing consumers of the seller's statutory liability for defects, the relevant notice will be displayed in the appropriate location.

Where a confirmed free commercial guarantee of durability provided by a manufacturer applies to a particular product and satisfies the requirements of applicable law, the relevant information and required harmonised label or notice will be displayed with the product or otherwise in the manner required by law.

18. Written Consumer Complaints

Consumers may submit a written complaint:

By email:
prodaja@mediapark.hr

By post:
Peli Case Shop
Tomislavova 11
10110 Zagreb
Croatia

In person:
Peli Case Shop
Tomislavova 11
10110 Zagreb
Croatia

Receipt of a written complaint will be acknowledged without undue delay.

We will respond to a written consumer complaint in writing no later than 15 days from the date of receipt, clearly stating whether the complaint is considered justified.

19. B2B, Project and Tender Purchases

Special terms may be agreed for business customers, legal entities, public procurement, project purchases, tenders, large quantities, special configurations and other commercial transactions.

Such terms may relate to:

price;
payment conditions;
delivery periods;
delivery arrangements;
Incoterms;
palletisation;
special packaging;
cancellation;
returns;
complaints;
warranties;
liability.

Where clearly agreed, such terms apply to the relevant B2B transaction.

20. Limitation of Liability

The seller will not be liable for delays or failure to perform caused by circumstances that could not reasonably have been foreseen, avoided or overcome, to the extent such limitation or exclusion is permitted by applicable law.

Such circumstances may include major transport disruptions, extraordinary regulatory measures, natural disasters, war, strikes or other force majeure events.

Liability in B2B relationships may be further regulated in an individual contract or quotation.

Nothing in these Terms excludes or limits consumer rights or any liability of the seller which cannot legally be excluded or restricted under mandatory law.

21. Improper Use of Products

The seller is not liable for damage or defects caused solely by:

improper use;
use contrary to manufacturer instructions;
unauthorised modifications;
mechanical damage occurring after the transfer of risk;
use outside the technical limitations of the product,

except where seller liability arises under mandatory law.

This provision does not affect customer rights relating to defects that existed at the time risk passed or for which the seller is otherwise liable under applicable law.

22. Intellectual Property

Content of the online store, including texts, descriptions, photographs, graphics, logos, design and other materials, may be protected by copyright, trademarks and other intellectual property rights.

Unauthorised copying, publication, distribution or commercial use of such content is not permitted unless allowed by law or authorised by the relevant rights holder.

23. Privacy and Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.

Our Privacy Policy contains information concerning:

Shopify;
payments;
delivery providers;
cookies;
Meta Business Tools;
LinkedIn Insight Tag;
analytics;
marketing;
data subject rights.

24. Cookies and Marketing Technologies

Necessary cookies may be used without consent where required for operation of the online store.

Non-essential cookies, pixels and similar marketing or analytics technologies are activated in accordance with applicable consent requirements.

Users may manage their choices through the available cookie settings.

25. Governing Law

These Terms and contracts concluded through protective-cases.eu are governed by the laws of the Republic of Croatia.

For contracts concluded with consumers residing in other countries, this provision does not restrict or exclude protection granted by mandatory provisions of the law of the consumer's country of habitual residence where those provisions apply.

26. Dispute Resolution

We will endeavour to resolve disputes amicably.

Consumers retain the right to use available judicial and alternative dispute-resolution mechanisms under applicable law.

27. Related Policies

These Terms should be read together with:

Refund Policy;
Shipping Policy;
Privacy Policy;
Legal Notice;
Legal Guarantee page;
information provided on individual product pages and at checkout.

Where these Terms conflict with a mandatory statutory provision, the mandatory statutory provision prevails.

28. Changes to These Terms

We may update these Terms from time to time due to:

changes in legislation;
changes in business processes;
changes in delivery or payment arrangements;
changes in webshop functionality;
other justified reasons.

The version made available to the customer at the time the contract is concluded applies to the relevant purchase unless mandatory law provides otherwise.

29. Contact

For questions relating to these Terms, orders, complaints or other customer rights, contact:

MEDIAPARK / Peli Case Shop