Shipping policy
These Shipping Terms apply to orders placed through the protective-cases.eu online store.
The legal seller is “MEDIAPARK”, a sole proprietorship for audio and video services and trade, owned by Dražen Kovačević, Mihovila Krušlina 15, 10290 Zaprešić, Croatia.
Physical store, contact, complaints and returns: Peli Case Shop, Tomislavova 11, 10110 Zagreb, Croatia.
Email: prodaja@mediapark.hr
Telephone: +385 98 800 422
Delivery area
Delivery is available within Croatia and to supported countries of the European Union.
Delivery to Cyprus and Malta is available subject to prior confirmation of delivery availability, estimated delivery time and any applicable delivery costs. Customers with a delivery address in Cyprus or Malta should contact us before placing an order.
Delivery to the United Kingdom and selected countries outside the European Union is available upon request, subject to prior confirmation of delivery availability and costs.
Free delivery within the EU
For products available for direct purchase through our online store, we offer free delivery within Croatia and to supported countries of the European Union.
Free delivery applies to standard parcels as well as large products requiring pallet or freight transport.
Free delivery does not include Cyprus, Malta, the United Kingdom, countries outside the European Union, special configurations produced according to the customer’s requirements, or B2B and project deliveries covered by a separate quotation. The applicable delivery terms for such orders will be stated in the individual quotation or confirmed before purchase.
Standard DPD parcels
Standard parcels are generally shipped using DPD or another suitable delivery provider.
A standard DPD parcel must comply with the following limitations:
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maximum permitted parcel weight: 31.5 kg
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maximum permitted length: 175 cm
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maximum combined dimensions: 2 × height + 2 × width + the length of the longest side = no more than 300 cm
The available delivery method and estimated delivery time depend on the destination country, delivery address, product availability and the carrier’s operating schedule.
Large and non-standard products
Products that are unsuitable for standard parcel delivery due to their dimensions, weight, packaging or handling requirements are shipped on a pallet or using an appropriate freight service.
This may particularly apply to:
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large protective cases
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long cases
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rack cases
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larger quantities of products
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certain B2B and project deliveries
Delivery of large and non-standard products purchased directly through the online store is included in the order price for Croatia and supported countries of the European Union.
The transport method and estimated delivery time for such products may differ from standard DPD delivery. Pallet and freight shipments are generally delivered to the customer’s address at a location accessible to the delivery vehicle. Carrying products into a building, moving them within the premises and special unloading equipment are not included unless expressly agreed otherwise.
If delivery to a particular address requires special arrangements or cannot be completed using the standard transport method, we will contact the customer to agree on an appropriate solution. No additional charge will be applied without prior notice and the customer’s explicit consent.
UK and non-EU delivery
For delivery to the United Kingdom and countries outside the European Union, delivery costs, export customs clearance, import costs, customs duties, taxes and other charges are not included in the product price unless expressly stated otherwise.
Customers should contact us before purchasing so that we can confirm delivery availability, the estimated delivery time, delivery costs and any applicable export or import requirements.
Order processing and estimated delivery times
Products available in stock are generally handed over to the delivery provider on the next business day after the order is received, or after payment has been recorded in the case of payment by bank transfer.
Orders received during weekends or public holidays are processed on the following business day.
The estimated delivery times below include one business day for order processing and the expected transit time for standard delivery.
| Country | Estimated delivery time from order |
|---|---|
| Austria | 3–4 business days |
| Belgium | 4–5 business days |
| Bulgaria | 5–6 business days |
| Croatia | 2–3 business days |
| Cyprus | Delivery subject to prior confirmation |
| Czechia | 4–5 business days |
| Denmark | 5–6 business days |
| Estonia | 5–6 business days |
| Finland | 7–9 business days |
| France | 4–5 business days |
| Germany | 4–5 business days |
| Greece | 7–9 business days |
| Hungary | 2–3 business days |
| Ireland | 6–7 business days |
| Italy | 4–5 business days |
| Latvia | 5–6 business days |
| Lithuania | 5–6 business days |
| Luxembourg | 4–5 business days |
| Malta | Delivery subject to prior confirmation |
| Netherlands | 4–5 business days |
| Poland | 4–5 business days |
| Portugal | 6–7 business days |
| Romania | 4–5 business days |
| Slovakia | 4–5 business days |
| Slovenia | 2–3 business days |
| Spain | 6–7 business days |
| Sweden | 6–7 business days |
The stated delivery times are estimates and do not constitute guaranteed delivery dates.
The estimated total delivery time to Dubrovnik is 3–5 business days. Delivery to Croatian islands, remote areas and smaller locations may take longer depending on the carrier’s operating schedule.
The table applies to products available in stock and standard parcels. If a specific or longer availability period is stated on the product page, that period takes precedence over the estimates in this table.
For large, heavy, non-standard and pallet shipments, the estimated delivery time is generally approximately 4–7 business days, but it may be longer depending on the destination country, delivery address, product availability and the carrier’s operating schedule.
If an order contains several products with different availability periods, the order will generally be dispatched when all products are available unless otherwise agreed with the customer.
Weekends, public holidays, seasonal demand, weather conditions, logistical disruptions, an incorrect delivery address and other circumstances beyond our reasonable control may extend the delivery time.
Important information
The customer is responsible for checking the accuracy of the delivery address, contact telephone number and all other information before completing the order.
We are not responsible for delays, unsuccessful delivery attempts or additional costs resulting from incorrect or incomplete information supplied by the customer.
For certain products, special destinations or larger orders, we may offer an alternative delivery method. Additional costs may only apply if the customer has been informed in advance and has explicitly accepted them.
Damage during transport
If a shipment arrives visibly damaged, the customer should immediately photograph the outer packaging, parcel, shipping label and contents, and contact us without undue delay at prodaja@mediapark.hr.
Where possible, visible damage should also be reported to the delivery driver upon receipt. Reporting damage to the carrier and taking photographs will assist us in processing the claim but will not limit the customer’s statutory rights.